If there is any damaged/defective condition or wrong items delivered, kindly contact us at email@example.com with detail and photo. Such issues must be reported to us within 24hours upon goods arrival. LJ Food Express shall reserve the right to request for any photo evidence.
LJ Food Express at its sole discretion and considering the circumstances, offer a replacement/exchange or refund of the damaged/defective or incorrect product, or arrange for the re-delivery, collection and/or return of the damaged/defective or incorrect product. Any refunds made shall be within seven (7) days from the date of our written notice. Alternatively, we may allow you to select other items of equivalent value to the damaged/defective or incorrect product at our websites within seven (7) days from our written notice to allow you such option and you shall deem to forfeit your right to such replacement or exchange if you do not do the same within the given time period wherein we shall not be liable to entertain any of your request to the said damaged/defective or wrong item.
LJ Food Express decision as to the recourse of the damaged/defective condition or wrong items delivered shall be final and binding on you.
Please contact us at firstname.lastname@example.org or +60178892767 if you have any questions or doubts.