LJ Food Express Shipping & Delivery Policy

Delivery Policy

1. All deliveries are only within Peninsular Malaysia, Receiver contact number and full address detail included unit number, Street names, area name and POS code must be correct and accurate. We are not liable to any loss caused by inaccurate address provided by customers.
2. P.O. Box or International addresses Not Accepted as deliveries address.
3. If the packaging seal is opened or damaged of packaging, DO NOT accept the parcel. Contact LJ Food Express customer service and provide a photo of damaged parcel.
4. Adult 18 years old or above is must to sign the proof of delivery for the parcel, If no one qualify to receive your parcel, please contatct the carrier (courier service) within stipulated timeframe for next deliveries or pick up.
5.If the parcels is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
6.We only use standard packaging materials determined by LJ Food Express to protect the product quality during transportation.
7.You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. The parcel tracking number can be check after the parcel dispatched on ljfoodexpress.com after you log in to your account.

SHIPPING CHARGES

1. A standard shipping & handling fee of RM10 (Ringgit Malaysia Ten Only) for every delivery address (Delivery fee subject to change by the management without prior notice), final shipping & handling fee will be shown during check out payment page.
2. STRICTLY NO REFUND for Shipping & Handling Charges.
3. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
4. Free shipping &handling charges for order RM180 or above
 

DELIVERY LEAD TIME

1. Order confirmation and closing time is before 9pm from Monday to Friday (except public holidays and considered the next business working day where applicable)
2. Confirmed orders will be processed within the next three (3) business working days, excluding Saturday, Sunday & public holidays.
3. Delivery lead time for Orders to arrive (after parcel dispatched), 2 -3 business working days

 

SALES, PROMOTIONS & FESTIVES PERIODS

1. During peak online sales & promotional periods, orders and deliveries may take longer time.
2. For festive seasons, please place your order 14 (forteen) days in advance in addition to the regular lead time required.